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Video Consultations for your outpatient appointment

RNOH Private Care is delighted to announce that we are now offering video consultations for outpatient appointments.

About Virtual consultations

What is a virtual consultation?

A virtual consultation is a video or telephone appointment, which allows you to speak to a consultant without the need to travel to the hospital. You’ll have fast access to our specialists and have the opportunity to discuss your health concerns at your own convenience.

Why book a virtual consultation

In our effort to reduce infections and to help our patients who may be vulnerable/shielding/unable to travel we are now offering virtual appointments by video and telephone with our orthopaedic consultants in addition to our usual face to face (outpatients) consultations.

There are many reasons to book a virtual consultation  -

  • Convenient and timely
  • Cost effective
  • No need to travel
  • Increase safety from potential infection
  • Comfort of your own home
  • A family member, close friend or carer can attend with you for support
  • Quicker consultation
  • Reduce the stress/phobia of meeting a consultant face to face
  • Environmentally friendly/reduce carbon footprint
  • Save money

If you've got any questions click me to use our online contact form or telephone: 0208 909 5114

What do I need to make a video call?

  • A good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call
  • A private, well-lit area where you will not be disturbed during the consultation
  • One of these:
    Google Chrome web browser on a desktop or laptop, or on an Android tablet or smartphone
    Safari web browser on an Apple iMac, MacBook, iPad, or iPhone
  • Web-camera, speakers and microphone already built into laptops or mobile devices

Is it secure?
Video calls are secure; your privacy is protected. You have your own private video room that only authorised clinicians can enter.

How much internet data will I use?
You don’t use any data while waiting for a clinician to join you. An Attend Anywhere video call uses a similar amount of data to Skype® or FaceTime®.

How much does a video call cost?
The video call is free (except for your internet usage).



Smartphone and tablet users

If you can, connect to a home or work Wi-Fi network to avoid using your mobile data allowance.

Get ready to make video calls


Make sure that you use one of the following web browsers:

Google Chrome
Windows 7+, Android 5.1+, MacOS 10.11+

Apple Safari
MacOS 10.12+, iOS 11.4+, iPadOS 13+

Step 3

Step One

On this web page, click the Start video call button and follow instructions

Step Two

Wait in your own private video room

Step Three

Your healthcare provider sees you arrive in the waiting area queue...

Step Four

...and joins you in your video room when they are ready.

What do I do if something is not working?

Contact Us

Call: 020 8909 5114
Finance: 020 3857 8291
Overseas: +44 20 8909 5114
Email: email us

Our Private Care Office is open
9am-5pm, Monday to Friday.

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