Patients and Visitors

Frequently asked questions

How can I pay for treatment?

01Insured patients

We have contracts with the majority of insurers to cover the costs of your treatment. Before you attend either an outpatient appointment or being admitted to RNOH Private Care you must get authorisation from your insurer.

You will need to check with them your policy limits or restrictions and whether RNOH Private Care is in their chosen network of hospitals. Please ensure you have all the relevant details regarding your insurance, including your membership or policy number, when having any contact with our team.

Please be aware that you will be responsible for costs not covered by your insurance policy, such as any medication or equipment you are given to go home with. Our team will discuss these with you.

02Third Party Sponsorship

Patients must provide an original signed letter from their sponsor which clearly outlines their acceptance of responsibility for payment of the patient’s account.  This must be received and agreed by RNOH Private Care prior to the appointment or admission date.

03Embassy Sponsorship

RNOH Private Care has excellent relationships with embassies. If you are a government sponsored patient your embassy will need to issue a letter of guarantee to cover the cost of your treatment. We must receive this letter before your appointment date to enable treatment to go ahead.

04Cheques and Credit/Debit Card

All payments must be made in pounds sterling (£).

  • Personal Cheques and Bankers Drafts should be made payable to ‘Royal National Orthopaedic Hospital NHS Trust’. Personal cheques can only be accepted if received in advance in order for the funds to be cleared.
  • We accept all major credit cards, however, we are unable to accept Diners or Amex.
  • Outstanding accounts are monitored and reviewed regularly.

05Self Pay patients

More information for Self Pay patients is available here

06What are your terms & conditions?

Information about our Terms and Conditions is available here.

Self Pay patients

RNOH Private Care provides access to care for patients who wish to fund treatment themselves. Read more about self-pay via the link below. 

learn more

International enquires
+44 (0)20 8909 5114

New patient & referrals
(0)20 8909 5114

General enquires
(0)20 8909 5114